How to File a Complaint with Volaris

Flying can be an exhilarating experience, but sometimes things don't go as planned. If you've had a less-than-satisfactory experience with Volaris, whether it's a delayed flight, lost baggage, or poor customer service, you may want to file a complaint. Here's how you can do it effectively:

How do I file a complaint with Volaris?

To file a complaint with Volaris, you can reach their customer service team through their hotline at 1-833-439-2672 or +1-855-VOLARIS-47. Calling allows you to speak directly with a representative who can assist you with your concern promptly and efficiently.

Best Method to File a Complaint with Volaris

The best method to file a complaint with Volaris is by calling their customer service hotline at 1-833-439-2672 or +1-855-VOLARIS-47. Speaking with a representative in real-time allows for immediate resolution and clarification of any issues you may have. Additionally, you can provide specific details and receive personalized assistance tailored to your situation.

A Step-by-Step Guide

Here's a step-by-step guide on how to file a complaint with Volaris:

Gather Information: Before contacting Volaris, gather all relevant information regarding your complaint, including flight details, booking confirmation, and any documentation supporting your claim.
Call Volaris Customer Service: Dial the Volaris customer service hotline at 1-833-439-2672 or +1-855-VOLARIS-47. Be prepared to provide your booking information and a detailed description of the issue you're facing.
Speak with a Representative: Once connected, explain your complaint to the customer service representative. Provide as much detail as possible to help them understand the situation accurately.
Follow Instructions: Follow any instructions provided by the representative, such as submitting additional documentation or waiting for further updates.
Document Communication: Take note of the date and time of your call, as well as the name or ID of the representative you spoke with. This documentation can be helpful for future reference.
Alternative Methods

If you prefer not to call, you can also file a complaint with Volaris through other channels:

Online Form: Volaris may have an online complaint form available on their website. Fill out the form with your details and the nature of your complaint.
Email: Send an email detailing your complaint to Volaris' customer service email address.
FAQs on Complaints with Volaris

1. How long does it take for Volaris to respond to a complaint?
Response times can vary depending on the nature and complexity of the complaint. However, Volaris aims to address complaints promptly and typically responds within a reasonable timeframe.

2. What should I do if I'm not satisfied with Volaris' response to my complaint?
If you're not satisfied with Volaris' response or resolution to your complaint, you may escalate the issue by requesting to speak with a supervisor or manager. You can also consider contacting consumer protection agencies or regulatory authorities for further assistance.

3. Can I cancel Volaris flight within 24 hours?
Yes, Volaris Airlines allows passengers to cancel their flights within 24 hours of booking by phone at 1-833-439-2672 without incurring any penalty fees, provided that the booking was made at least seven days before the flight's departure. This policy provides passengers with flexibility and peace of mind in case of sudden changes or uncertainties in their travel plans. It's essential to review Volaris' specific terms and conditions regarding cancellations to ensure eligibility for this policy.

4. Will Volaris give me a refund?
Volaris Airlines typically follows a refund policy based on fare rules and conditions (Dial 1-833-439-2672 to get refund). If passengers are eligible for a refund, such as cancellations within the permitted timeframe or involuntary flight changes, Volaris may issue a refund by phone at 1-833-439-2672 according to their refund policies. However, it's crucial for passengers to review the terms and conditions of their ticket and contact Volaris directly for assistance with refund requests, as eligibility criteria may vary depending on the circumstances of the booking.


Filing a complaint with Volaris is a straightforward process that allows you to address any concerns or issues you may have encountered while traveling with the airline. By following the steps outlined above and utilizing the provided hotline number, you can effectively communicate your complaint and seek resolution from Volaris' customer service team. Remember to remain patient and persistent in your efforts to ensure a satisfactory outcome to your complaint.